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DDX Software Support

With our support program you and your staff have access to the following benefits:

  • DDX Upgrades
  • Technical Support
  • Regional Training Seminars
  • Additional Services

DDX Upgrades

Your lab's productivity and profitability rely on using the most current features and technology offered in the industry. The DDX support program includes upgrades at no charge. This ensures that your lab is equipped with all the new features that make your lab more efficient. You'll benefit from dozens of new features as a result of suggestions and ideas made by industry experts, your peers and you!

Technical Phone Support

Although DDX's features are intuitive and comprehensive you may have questions or problems - and you won't have to wait for an answer. DDX support offers quick solutions when a question or problem arises. Unlimited phone support is available from 8 a.m. to 7 p.m. E.S.T. Monday through Thursday and 8 a.m. to 5 p.m. E.S.T. on Friday. If you do not have a DDX support contract, technical support costs $4 per minute with a 15 minute minimum.

Additional Services

On-site installation and training - Please call for a quote.

  • On-site staff training - $125/hour or $800 USD / day + expenses

Subscribe Now

For more information about the DDX Support Program or to sign up please call: 1 (800) 403-9870
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