Accessibility

Last updated: August 2026

Conformance status
DDX has been evaluated against the Web Content Accessibility Guidelines (WCAG) 2.1 Level A and Level AA. The evaluation results are documented below.

Product	DDX (Digital Dental Exchange)
Report date	August 2026
Product description	DDX provides digital case management software that improves efficiency and accuracy for dental practices, specialists, and laboratories.
Standards evaluated	WCAG 2.1 – Level A (yes), Level AA (yes), Level AAA (no)
Contact	Use the Comments or Suggestions link in the site footer to share accessibility feedback.

Evaluation methods used
The evaluation was completed using the current version of the Google Chrome web browser at the time of writing. The following representative workflows were selected for evaluation:

1. Sign up (landing → sign-up → form)
2. Login (landing → login → dashboard)
3. Review case (dashboard → case list → case)
4. Edit a user (dashboard → user list → user)
5. Create and approve a new case (new case page → case details page)

Automated scan tools (Google Chrome Lighthouse and accessibilitychecker.org) were used as an initial step for each tested page. Manual evaluation techniques were used for components not covered by the automated scan tools and for complete end-to-end processes. Supported tools include the WAVE Evaluation Tool browser extension and the NVDA screen reader. A custom CSS snippet was applied in Chrome to test text spacing conformance.

Terms
The conformance levels used in the tables below are defined as follows:

• Supports – The functionality of the product has at least one method that meets the criterion without known defects, or meets it with equivalent facilitation.
• Partially Supports – Some functionality of the product does not meet the criterion.
• Does Not Support – The majority of product functionality does not meet the criterion.
• Not Applicable – The criterion is not relevant to the product.

WCAG 2.1 success criteria – Level A

Criteria	Conformance level	Remarks and explanations
1.1.1 Non-text Content	Supports	DDX provides text alternatives for all non-text content.
1.2.1 Audio-only and Video-only (Prerecorded)	Not Applicable	No video or audio content.
1.2.2 Captions (Prerecorded)	Not Applicable	No video content.
1.2.3 Audio Description or Media Alternative (Prerecorded)	Not Applicable	No video content.
1.3.1 Info and Relationships	Supports	Consistent use of ARIA landmarks and semantic HTML elements (header, nav, main, footer).
1.3.2 Meaningful Sequence	Supports	Content is presented in a meaningful sequence.
1.3.3 Sensory Characteristics	Not Applicable	No references to shape, size, or position for any elements under review.
1.4.1 Use of Color	Supports	Site content uses one or more means of presenting information in addition to color.
1.4.2 Audio Control	Not Applicable	No audio content.
2.1.1 Keyboard	Supports	Operating DDX with a keyboard alone provides complete access and control.
2.1.2 No Keyboard Trap	Supports	There are no keyboard traps in DDX.
2.1.4 Character Key Shortcuts	Not Applicable	No single character key shortcuts are used.
2.2.1 Timing Adjustable	Not Applicable	There are no time limits on content that would impact the user.
2.2.2 Pause, Stop, Hide	Not Applicable	There is no moving, blinking, scrolling, or auto-updating information.
2.3.1 Three Flashes or Below Threshold	Not Applicable	DDX does not contain anything that flashes more than three times in any one-second period.
2.4.1 Bypass Blocks	Supports	Bypass functionality is provided on all pages to skip the navigation banner and move to the main page content. Large blocks of information also include a bypass.
2.4.2 Page Titled	Supports	DDX makes use of title elements with descriptive titles.
2.4.3 Focus Order	Supports	All pages in DDX flow from top to bottom in a meaningful fashion.
2.4.4 Link Purpose (In Context)	Supports	All links provide descriptive link text in context.
2.5.1 Pointer Gestures	Not Applicable	No multipoint or path-based gestures are found in DDX.
2.5.2 Pointer Cancellation	Supports	Components activate on the click action and can be cancelled.
2.5.3 Label in Name	Supports	Text components in DDX include their visible text in the accessible component name.
2.5.4 Motion Actuation	Not Applicable	No motion-activated inputs.
3.1.1 Language of Page	Supports	All pages use the HTML lang attribute.
3.2.1 On Focus	Supports	No change of context occurs on focus for any element.
3.2.2 On Input	Supports	Changing inputs does not cause a change of context. A ‘Save’ or ‘Submit’ button is provided for all forms and fields.
3.3.1 Error Identification	Supports	Fields in DDX provide feedback when an input error is detected.
3.3.2 Labels or Instructions	Supports	DDX provides descriptive text, instructions, or fieldset groups for all input fields.
4.1.1 Parsing	Supports	–
4.1.2 Name, Role, Value	Supports	All evaluated elements’ names, roles, and values are correctly identified by screen readers such as NVDA.

WCAG 2.1 success criteria – Level AA

Criteria	Conformance level	Remarks and explanations
1.2.4 Captions (Live)	Not Applicable	No live audio content.
1.2.5 Audio Description (Prerecorded)	Not Applicable	No video content.
1.3.4 Orientation	Supports	No orientation restrictions are present.
1.3.5 Identify Input Purpose	Supports	An appropriate autocomplete attribute is used for user-related input fields.
1.4.3 Contrast (Minimum)	Supports	Text content exceeds the minimum contrast ratio of 4.5:1.
1.4.4 Resize text	Supports	Resizing text is supported up to 200% on all pages without loss of function or content.
1.4.5 Images of Text	Supports	HTML images contain no text, excluding the logo.
1.4.10 Reflow	Partially Supports	Reflow issues remain on some case management and account pages; work to address this is in progress.
1.4.11 Non-text Contrast	Supports	User interface components in DDX exceed the minimum 3:1 contrast ratio against the background.
1.4.12 Text Spacing	Supports	DDX pages support enhanced text spacing.
1.4.13 Content on Hover or Focus	Supports	All element tooltips remain visible while hovered.
2.4.5 Multiple Ways	Supports	All pages provide links to other parts of DDX in the main navigation header, and the full site content is also reachable through a site map linked in the footer.
2.4.6 Headings and Labels	Supports	DDX makes use of descriptive headings and labels.
2.4.7 Focus Visible	Supports	DDX makes use of focus indicators for all functional components.
3.1.2 Language of Parts	Supports	DDX uses lang attributes for content in another language.
3.2.3 Consistent Navigation	Supports	The main navigation header is present site-wide.
3.2.4 Consistent Identification	Supports	Actions in DDX are labeled consistently across pages.
3.3.3 Error Suggestion	Supports	Suggestions are provided when invalid information is entered in required inputs.
3.3.4 Error Prevention (Legal, Financial, Data)	Supports	No legal commitments or financial transactions occur. Modification of user data is reversible, and deletion of data is accompanied by a confirmation.
4.1.3 Status Messages	Supports	DDX makes use of role="status" or role="alert" for status messages.

If you encounter any accessibility issues while using DDX, please click the Comments or Suggestions link in the site footer and fill out the form.