Give your lab a new competitive edge.
DDX is a web-based service that makes your lab more productive and competitive by eliminating paperwork, bringing all the files and information you need to complete cases together into one convenient location and opening fast new lines of communication with your customers.
It's a more intelligent, efficient way to manage your casework that’s also easy to implement and surprisingly affordable.
So contact a representative or schedule a free demo today. And explore the advantages of going digital with DDX.
DDX provides a complete, proven set of features and capabilities
that will streamline your lab prescription workflow, eliminate common errors, improve communications between your lab and your customers and help keep patient information safe and secure.
- Customized online case submission forms make it easy for you to collect all of the information you need from your customers to complete cases.
- A complete list of procedures offered by your lab appears automatically, with the most common procedures appearing near the top.
- Intelligent, adaptable prescription forms automatically display all of the required and optional information you require for specific procedures.
- A convenient “Add Procedures” function makes it easy for your customers to add multiple procedures to a single case.
- Instant two way messaging makes it easy for your customers to communicate with you quickly—and save a complete record of your conversations.
- Instant confirmation. The moment you receive a case, DDX automatically sends a confirmation and a scheduled return date.
- Easy file attachment allows practices to quickly attach and upload all kinds of digital files and other types of information. All of these attachments appear together in one convenient window.
- A convenient online management portal provides information about your incoming and outgoing casework activity from any computer with an Internet connection.
- An Alerts and Activities window offers useful, real-time information about active cases, including notifications when your customers add new case notes and alerts when cases don't reach your lab or your customer's practice on schedule.
- Electronic pick-up and shipment alerts streamline your operations and keep your patients informed and up-to-date.
- Detailed case information is available throughout DDX, so you can always get the latest status information and explore other important details about every active case.
- Complete case archives allow you to search for and access every case that has been entered into the DDX system—whether it was last week or three years ago.
- AES encryption helps keep private patient information safe through the prescription process.
- Data centers with AES encryption help keep sensitive casework information protected and backed up at an offsite location. That means you can recover case and patient information quickly—even if your own systems go down or get damaged.
- Easy integration with the most popular lab management solutions, including Labnet, Inventrix Labtrac, Magic Touch Software and ABS Evolution.
- Compatibility and support for leading restoration technologies, including Dental Wings, D4D Technologies, Envision Tec, 3Shape, Planmeca, Anatamage and more.
- Smart Envelopes that automatically package and transmit complete cases from leading dental CAD CAM solutions.
- Increased exposure for your lab with free listings on the DDX lab list for your state and on ddxdental.com. You can also purchase listings in other states to expand your reach and attract new regional or national customers.
- Free DDX web page and email template that helps you promote your DDX service and send new offers to your customers. Learn more about the DDX Comarketing program.
Specifications
DDX runs on any standard Internet browser, and works seamlessly with lab management systems such as LabNet, Labtrac, Magic Touch Software and ABS. Plus, it features powerful integrations with leading CAD/CAM and milling technologies like Dental Wings*, 3Shape and D4D*, to make receiving totally paperless cases fast, easy and accurate.
"Once dentists and labs understand the power of DDX... it will absolutely transform the business." — Bob Miller, Owner, Custom Milling Center (CMC)