Customized online case submission forms make it easy for you to collect all of the information you need from your customers to complete cases.
A complete list of procedures offered by your lab appears automatically, with the most common procedures appearing near the top.
Intelligent, adaptable prescription forms automatically display all of the required and optional information for specific procedures.
A convenient “Add Procedures” function makes it easy for your customers to add multiple procedures to a single case.
Instant two way messaging makes it easy for your customers to communicate with you quickly—and save a complete record of your conversations.
Instant confirmation. The moment you receive a case, DDX automatically sends a confirmation and a scheduled return date.
Easy file attachment allows practices to quickly attach and upload all kinds of digital files and other types of information. All of these attachments appear together in one convenient window.
A convenient online management portal provides information about your incoming and outgoing casework activity from any computer with an Internet connection.
An Alerts and Activities window offers useful, real-time information about active cases, including notifications when your customers add new case notes and alerts when cases don’t reach your lab or your customer’s practice on schedule.
Electronic pick-up and shipment alerts streamline your operations and keep your patients informed and up-to-date.
Detailed case information is available throughout DDX, so you can always get the latest status information and explore other important details about every active case.
Complete case archives allow you to search for and access every case that has been entered into the DDX system—whether it was last week or three years ago.
Easy integration with the most popular lab management software, including Labnet, Inventrix Labtrac, Magic Touch Software and ABS Evolution.
Compatibility and support for leading restoration technologies including 3Shape, Dental Wings, Exocad, PlanMill and more.
Smart Envelopes that automatically package and transmit complete cases from leading dental CAD CAM solutions.
Increased exposure for your lab with free listings on the DDX lab list for your state and on ddxdental.com. You can also purchase listings in other states to expand your reach and attract new regional or national customers.
Free DDX web page and email template that helps you promote your DDX service and send new offers to your customers.
“Now, I can just click a button right in Dentrix, and the lab prescription is pre-populated with all of my patient’s info. I attach an impression scan, click Submit, and I’m done. It takes seconds. It’s saved me and my team a huge amount of time with prescriptions. I’d say it’s cut 30% of our calls to check on return dates. And it’s free.”
“DDX has enabled my data entry people to become customer service people.”